Auto-cancel unpaid orders after follow up

Cancel unpaid orders after follow-ups

Kindly allows you to schedule automatic cancellation of orders that remain unpaid after your follow-up reminders have been sent. This helps keep your order management clean and efficient.

Enable order cancellation in reminder plan settings

To set up automatic cancellation:

• Navigate to Settings > Reminder plans > Your reminder plan.

• Find the Cancellation option and enable it.

• Choose how long Kindly should wait after the last reminder is sent before cancelling the order.

Additional cancellation options

When enabling cancellation, you can also configure the following options:

• Restock order items: Automatically restock the items from the cancelled order back into your inventory.

• Send Shopify cancellation email: Notify customers by sending the standard Shopify cancellation email.

• Refund the order: Issue refunds for partially paid orders.